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#154 – The Right Way to Talk to People About Your Business with Rob Fitzpatrick, Author of The Mom Test
Indie Hackers
Digging Deeper Than Feature Requests
When dealing with a plethora of feature requests from customers, it is essential to dig deeper to understand the underlying goals and frustrations. Asking follow-up questions like why they want a feature, what it enables them to do, and how often they would use it helps uncover the real insights. Customers often convert their goals or frustrations into feature requests to be helpful, emphasizing the importance of going beyond surface-level feedback to truly understand their needs.
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