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316: Marybeth Alexander — Knowledgebase Secrets
The Bootstrapped Founder
Proactive Support Through AI and Just-In-Time Documentation
Utilizing AI for proactive support through ticket deflection by providing pre-written articles to customers based on their queries saves time and enhances customer experience. Implementing a just-in-time documentation approach by creating quick articles for new queries helps in building a knowledge base over time, ultimately saving time and satisfying customers.
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