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A company is not a family with Airbnb CEO Brian Chesky
ReThinking
Transparent Communication Leads to Trust
Transparent communication, where product managers are also involved in marketing, is crucial for building trust. Explaining decisions and processes, even negative outcomes, is essential to gain acceptance. Documenting thinking and processes is a valuable practice, facilitating effective communication and understanding in a corporate setting. Leaders are encouraged to over-communicate rather than under-communicate to avoid criticism.
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