AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
1min snip
Brand while you build, w/Warby Parker’s Neil Blumenthal & Dave Gilboa
Masters of Scale
How to Get as Many Glasses on People's Faces as Possible
Warby Parker's Home Trion program sends customers up to five different frames to try on at home, unlocking the opportunity for those who wouldn't consider buying glasses online. By focusing on critical path items and finding creative solutions, Warby Parker's goal became getting as many glasses on people's faces as possible. The Home Trion program improved the customer experience and helped build trust in the Warby Parker brand. It's a unique example of the customer experience shaping the brand, rather than the other way around.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode