Mastering Difficult Conversations with Kwame Christian and Kenji Yoshino
Negotiate Anything
Exploring the Emotional Barriers in Difficult Conversations
The reluctance to engage in difficult conversations stems from various emotional barriers such as fear of saying the wrong thing, feeling guilt about unconscious biases, experiencing hopelessness in getting it right, and carrying anger from past interactions or societal issues. People often struggle to articulate their emotions, leading to discomfort and the need for assistance in identifying feelings like fear, guilt, anger, or hopelessness. Naming and understanding these emotions is crucial to managing them and gaining the courage to have challenging conversations, even when personal experiences do not justify the fear.
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