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Airbnb CEO Brian Chesky on early rejection, customer focus & AI’s future in hospitality | E1735
This Week in Startups
Long term ai focus
The long-term focus is on developing robust profiles to understand personalized customer information, shifting from where and when to who and what in order to personalize services. This entails building personalized tune models, interface applications, and eventually becoming a travel community with an AI concierge role, requiring trust and a deep understanding of human psychology to design enriching AI interfaces beyond text-based interactions.
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