Choose to Pilot, Not to Pass

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Optimism and agency significantly influence workplace productivity and satisfaction. Individuals identified as 'Pilots' exhibit high levels of optimism, viewing new tools, including AI, as opportunities for improvement, resulting in four times greater productivity and a higher likelihood of job retention compared to the 'Passengers,' who feel victimized by change and possess low agency. The study illustrates that the majority of the workforce consists of Passengers, which underscores the need for organizations to foster a culture that encourages optimism and proactive engagement with emerging technologies to enhance overall performance and morale.

Armen Berjikly is a serial entrepreneur and the recently appointed CTO at BetterUp, a human transformation platform founded in 2013 that employs over 3,000 coaches to help individuals achieve greater clarity, purpose, and passion through expert guidance. Before joining BetterUp, Armen co-founded Motive, which was later acquired by BetterUp, and Kenjoya, acquired by Ultimate Software. He holds a bachelor's degree in Computer Science and a master's degree in Management Science and Engineering from Stanford University.

In this conversation, we discuss:

The evolution of technology and its impact on the workplace over the past two decades.
How Armen's early research at Stanford with professors Clifford Nass and Byron Reeves influenced his career.
The development of Experience Project and its role in connecting people through shared experiences and emotions.
The journey of Armen's companies, Kenjoya and Motive, and their contributions to understanding and improving employee experiences.
Armen's insights on integrating AI with human interaction to enhance emotional intelligence in technology.
The unique approach BetterUp takes in combining coaching, technology, and research to drive human transformation and organizational success.

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