The Importance of Trust in Feedback and Change Processes

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Feedback processes are better suited for formative feedback, which requires a high level of trust. If feedback could have a negative impact on someone's paycheck or hinder their ability to take risks and make changes, it's better to hold back. Trust is essential for creating meaningful change and impact within a team.

Bonni Stachowiak: Teaching in Higher Ed Bonni is the host of the Teaching in Higher Ed podcast, Dean of Teaching and Learning and Professor of Business and Management at Vanguard University, and my life partner. Prior to her academic career, she was a human resources consultant and executive officer for a publicly traded company. Bonni is the author of The Productive Online and Offline Professor: A Practical Guide*. Listener Questions Tony asked our opinion on his plan to have the team provide feedback to each other directly. Lean wondered about alternatives to the nine box talent mapping framework that some organizations use. Qasim noted that leadership can sometimes feel thankless and asked if we had any rituals to help minimize this. Resources Mentioned FeedForward: Coaching for Behavioral Change by Marshall Goldsmith What Is the 9-Box Model? by Brian Anderson Warning: This Is Not Your Grandfather’s Talent Planning featuring Kim Scott Related Episodes How to Get Way Better at Accepting Feedback, with Sheila Heen (episode 143) How to Process Your 360 Feedback, with Tom Henschel (episode 341) Your Leadership Motive, with Patrick Lencioni (episode 505) Discover More Activate your free membership for full access to the entire library of interviews since 2011, searchable by topic. To accelerate your learning, uncover more inside Coaching for Leaders Plus.