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The Science of Optimal Performance—at Work and Beyond | Daniel Goleman
10% Happier with Dan Harris
Developing Empathy and Social Skills for Improved Interactions
Developing empathy involves seeking feedback to validate assumptions about others' feelings and thoughts. This feedback helps refine empathy. In a social or work setting, emotional intelligence operates at the team level through agreed-upon interaction norms. One approach is to have team members assess each other based on communication, listening, and accuracy in assumptions. This assessment helps identify and improve the team's strengths and weaknesses. Reinforcing norms is crucial, such as supporting new ideas and using creative methods, like pelting with toy animals, to maintain established norms.
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