Ask deep questions about values, beliefs, and experiences
Prepare for spontaneous interactions.
To facilitate more engaging conversations, incorporate these strategies:
Ask subtle, inviting questions to encourage further sharing. Examples: "What do you think about that?" or "That's interesting. What do you say next?"
Ask deep questions that reveal how others see themselves and the world. Examples: Instead of asking just factual questions, ask follow-up questions about their values, beliefs, or experiences. "Were your parents doctors?" or "Did you always want to be a doctor?".
Prepare for spontaneous interactions by pre-thinking conversation topics. This reduces anxiety and allows for a more relaxed and engaging conversation. Example: Before a conversation, jot down three topics of interest, taking only 7-10 seconds. Although you may not discuss these specific topics, having them in mind can boost your confidence and facilitate a smoother interaction.
In this podcast episode, Abrahams and Duhigg explore the precise techniques that distinguish a good communicator from a “supercommunicator:” traits such as active listening; looping for understanding to demonstrate genuine engagement; and identifying what someone is truly feeling, underneath what they actually say.