The Triage Captain

The goal of a customer advocate is 95 % of your day is front line, what we call chat duty. If that individual cannot recreate a bug or an issue that's being reported, they will put it into triage. They are the triage captain, meaning they're responsible for then managing bugs that get escalated. And they become the first line of defendes o, bugs that have not been replicated, correct? So if you can't replicate and move on a for the customer, it goes into triag so meaning like, the customer probably saw it. We can't eplicate it, yese at it. One kindo might have to look into. Forye e