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Q&A With Tommy - Stacking the Deck with A-Plus Leaders and Top Talent
The Home Service Expert Podcast
Maximizing VoIP System Integration and Call Center KPIs
The focus is on developing a new VoIP system with deep integration and advanced AI to enhance scalability. Key KPIs for the call center include calls per agent, average call time, booked opportunities per day, rings to answer calls, abandoned calls, and empathy in interactions.
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