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Lenny's Podcast: Product | Growth | Career cover image

How to ask the right questions, project confidence, and win over skeptics | Paige Costello (Asana, Intercom, Intuit)

Lenny's Podcast: Product | Growth | Career

NOTE

bring the insight to lead

Knowing the customer, the market, the competitors, the numbers, and the product is essential. By being the person in the room who has observed customers using the product and having a clear understanding of its strengths and weaknesses, you can bring valuable insight. This insight, coupled with confidence and clarity, can make people curious, trust you, and believe in new opportunities. The key is not pretending to have more experience than you do, but rather asking great questions and consistently sharing your insights. Building trust is crucial, and it can be achieved by creating credibility, being authentic, and eliminating perceptions of self-interest. By doing the work and investing time in understanding your field, you can become the person whose opinions are respected and valued.

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