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30: Customer-centricity series - Beware self-absorption, it kills empathy
Walking Your Talk | Culture Change & Leadership
Building Empathy with Customers
Develop deep empathy by acknowledging all emails, even if not fully responding, as it shows their message has been received. Avoid discussing personal problems or excitement unless it enhances the customer's experience. Record and acknowledge customers' important dates and events to show you care about them as individuals.
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