55sec snip

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How to Say No to More Work

HBR IdeaCast

NOTE

Embrace Requests, Reject Annoyance

Effective communication in a professional setting requires a careful approach to declining requests. Showing annoyance or frustration when saying no can alienate colleagues and exacerbate problems. It’s essential to respond constructively, recognizing that others seek assistance to solve issues, and to avoid making them feel abandoned. Professionals should strive for a supportive demeanor, balancing honesty with empathy to foster collaboration and maintain positive working relationships.

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