156. Creative Communication: How Our Design Choices Illustrate Our Values
Think Fast Talk Smart: Communication Techniques
Understanding Intangibles and Actionables
Intangibles represent hidden, unseen elements that significantly influence our lives and emotions, often overlooked in traditional design. They encompass connections between individuals and internal feelings that are hard to identify yet profoundly impactful. Actionables are strategic methods that reveal these intangibles, enabling deeper insights into human interaction. One approach, termed 'lose the object,' involves stripping away physical elements, such as technology or furniture, to focus on the non-verbal cues present in interactions, like eye contact and body language, which convey emotional states. This method helps identify the underlying dynamics that could affect outcomes and highlight areas for improvement. By recognizing and leveraging both intangibles and actionables, we can overcome barriers imposed by conventional designs, allowing for a more authentic understanding of human connections and the potential to facilitate desired achievements.
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