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The Science of Optimal Performance—at Work and Beyond | Daniel Goleman
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Empathy Grows Through Feedback
Effective empathy development requires feedback on our assumptions regarding others' feelings and thoughts, prompting individuals to ask for clarification to improve accuracy. In teamwork, emotional intelligence functions at the group level through established norms and agreed-upon ways of interaction, fostering stronger collaboration. Teams can assess interpersonal dynamics using evaluations that highlight communication strengths and weaknesses, promoting a culture of self-improvement. For instance, a lab encourages supportive dialogue by mandating that when a new idea is proposed, subsequent speakers must offer support, emphasizing the protection of fragile ideas to nurture creativity and innovation.
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