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User Research vs PM Gut Feeling
User research updates your mental model of the customer and informs what to build, according to a quote by Patrick Holson. Trusting one's gut and instincts is important, even as a PM who relies on data and research. Simply relying on research without personal judgment may not be effective.
Ebi Atawodi is Director of Product Management for the Creator Experience at YouTube, former Head of Product at Uber, and a former Director of Product (Payments and EMEA) at Netflix. Known for crafting a strong, unified vision, Ebi empowers her teams to achieve outsized outcomes. In today’s episode, we go deep into vision and strategy, including:
• The four key elements of a good vision statement
• Three ways to determine your mission
• The four pillars of great product management
• How writing helps you gain clarity
• How culture influences product
• Tips on how to structure a strategy session
• Advice on building team culture and improving work relationships
• What’s coming soon at YouTube
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Brought to you by Sidebar—Accelerate your career by surrounding yourself with extraordinary peers | Jira Product Discovery—Atlassian’s new prioritization and roadmapping tool built for product teams | Wix Studio—The web creation platform built for agencies
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Find the transcript at: https://www.lennysnewsletter.com/p/crafting-a-compelling-product-vision
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Where to find Ebi Atawodi:
• X: https://twitter.com/ebiatawodi
• LinkedIn: https://www.linkedin.com/in/ebiatawodi
• YouTube mixes: https://www.youtube.com/@EbiAtawodi/videos
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Where to find Lenny:
• Newsletter: https://www.lennysnewsletter.com
• X: https://twitter.com/lennysan
• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/
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In this episode, we cover:
(00:00) Ebi’s background
(04:31) Four key elements of a product vision
(08:14) Examples of lofty but attainable visions
(11:43) Vision vs. mission
(13:23) Examples of visions and missions from notable companies
(15:00) A simple framework for outlining a vision
(20:51) Other methods for outlining a vision
(23:29) The impact of writing clear headlines
(26:41) Using mockups to frame your vision
(28:24) A step-by-step approach to developing a vision
(32:58) Ebi’s “10 Things” document
(37:47) A quick summary of Ebi’s tips
(40:56) How to use the “10 Things” doc in a strategy session
(43:11) The three concentric circles of evangelizing
(47:48) The cadence of developing a vision and bringing it to life
(49:26) Visions vs. micro visions
(52:58) First steps in developing a vision
(55:12) Infrastructure is the product
(56:39) Clarity and conviction, the main jobs of PMs
(59:58) Ebi’s narrative doc
(1:04:59) Conviction, its role in the job, and how to build it
(1:08:20) How to build company culture
(1:17:06) The monolithic culture at Uber
(1:19:09) The culture Ebi embeds in her teams
(1:23:58) How to evaluate your relationship with your engineering manager
(1:26:02) What’s new at YouTube
(1:29:22) Ebi’s closing thoughts
(1:30:45) Lightning round
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Referenced:
• Andre Albuquerque on LinkedIn: https://www.linkedin.com/in/andre-albuquerque
• TED’s mission: https://www.ted.com/about/our-organization
• Stripe’s operating principles: https://stripe.com/jobs/culture
• Microsoft’s vision and mission: https://www.microsoft.com/en-us/about
• Tesla’s mission statement: https://www.tesla.com/blog/mission-tesla
• Lyft’s mission on Comparably: https://www.comparably.com/companies/lyft/mission
• Ebi’s playbooks and templates: https://docs.google.com/presentation/d/1tU3jpbq_xHcF4x1bdANCVBsO6rbQ8h1HqvdQfwGW4MA/edit
• Working Backwards Press Release Template and Example: https://www.linkedin.com/pulse/working-backwards-press-release-template-example-ian-mcallister/
• Patrick Collison on X: https://twitter.com/patrickc
• Seinfeld meme: https://seinfeldmemes.com/you-know-how-to-take-the-reservation/
• Travis Kalanick on LinkedIn: https://www.linkedin.com/in/traviskalanick/
• Wimdu: https://www.wimdu.com/
• Leaving big tech to build the #1 technology newsletter | Gergely Orosz (The Pragmatic Engineer): https://www.lennyspodcast.com/leaving-big-tech-to-build-the-1-technology-newsletter-gergely-orosz-the-pragmatic-engineer/
• The 48 Laws of Power: https://www.amazon.com/48-Laws-Power-Robert-Greene/dp/0140280197
• The God of Small Things: https://www.amazon.com/God-Small-Things-Novel/dp/0812979656/
• Outliers: The Story of Success: https://www.amazon.com/Outliers-Story-Success-Malcolm-Gladwell/dp/0316017930
• All About Love: https://www.amazon.com/All-About-Love-New-Visions/dp/0060959479
• The Bear on Hulu: https://www.hulu.com/series/the-bear-05eb6a8e-90ed-4947-8c0b-e6536cbddd5f
• Scavengers Reign on Max: https://www.max.com/shows/scavengers-reign/50c8ce6d-088c-42d9-9147-d1b19b1289d4
• Sleep Cycle: https://www.sleepcycle.com/
• Nanit: https://www.nanit.com/
• “Invictus” by William Ernest Henley: https://www.poetryfoundation.org/poems/51642/invictus
• Burning Man: https://burningman.org/
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Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.
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Lenny may be an investor in the companies discussed.
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