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SaaStr 743: 9 Easy Sales Concepts So Many Get Wrong with Sam Blond, Former CRO Brex

The Official SaaStr Podcast: SaaS | Founders | Investors

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Early Customer Success Strategy

Ensuring customer success from the beginning leads to long-term benefits like lifetime value and lowered churn rates. An effective strategy involves forming a dedicated implementation team focused on new customer success and transitioning them to ongoing customer management after achieving milestones. Revisiting customers who did not meet milestones and re-onboarding them can be challenging but crucial for retaining their value.

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