How to Be Awesome at Your Job cover image

955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker

How to Be Awesome at Your Job

ADVICE

Immediate Action Drill for Emotional Regulation

✨Key takeaways:

  • Interrupt the pattern.
  • Ride the wave.
  • Ask better questions.

To regulate emotions in any challenging situation, use this three-step process:

  1. Interrupt the pattern: Disrupt the emotional spiral by changing your physical state. Example: Stand up, go outside, listen to music, do jumping jacks, or practice deep breathing.
  2. Ride the wave: Acknowledge the physical sensations of your emotions without dwelling on the story behind them. Accept the presence of cortisol and adrenaline for 90 seconds to two minutes. Example: Notice the churning in your stomach or tension in your shoulders without focusing on why you're feeling that way.
  3. Ask better questions: Once calmed, gain a new perspective by asking open-ended questions. Example: Ask yourself, "What am I missing? What else could this mean? What's the opportunity? What's the learning here? How else can I look at this?"

This technique can be applied before, during, or after challenging situations.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner