4min snip

How to Be Awesome at Your Job cover image

955: Mastering Emotion and Conversation Like a Top Hostage Negotiator with Scott Walker

How to Be Awesome at Your Job

ADVICE

Immediate Action Drill for Emotional Regulation

✨Key takeaways:

  • Interrupt the pattern.
  • Ride the wave.
  • Ask better questions.

To regulate emotions in any challenging situation, use this three-step process:

  1. Interrupt the pattern: Disrupt the emotional spiral by changing your physical state. Example: Stand up, go outside, listen to music, do jumping jacks, or practice deep breathing.
  2. Ride the wave: Acknowledge the physical sensations of your emotions without dwelling on the story behind them. Accept the presence of cortisol and adrenaline for 90 seconds to two minutes. Example: Notice the churning in your stomach or tension in your shoulders without focusing on why you're feeling that way.
  3. Ask better questions: Once calmed, gain a new perspective by asking open-ended questions. Example: Ask yourself, "What am I missing? What else could this mean? What's the opportunity? What's the learning here? How else can I look at this?"

This technique can be applied before, during, or after challenging situations.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode