To The Point - Home Services Podcast cover image

How This Home Service Company Doubled Conversions with Automated Follow-ups

To The Point - Home Services Podcast

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Maintaining Personalized Customer Relationships at Scale

Maintaining a personalized customer relationship is crucial in the home service business. Customers value having a trustworthy person they know. As a business scales, it becomes harder to maintain this personal touch, leading to a loss of connection with customers and a decline in business performance. The challenge lies in maintaining a 'down home feel' even as the company grows, ensuring that customers still feel connected to the business and its values.

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