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Crisis Management with Damian
The High Performance Podcast
Lessons from Johnson & Johnson's Crisis Response
Johnson & Johnson's crisis response highlighted the importance of taking swift and decisive action, being transparent in communication, and cooperating with others. By swiftly recalling tampered products, they prioritized consumer safety over financial concerns. Their transparent communication via regular updates and daily press conferences reassured the public. Additionally, their cooperation with authorities and others demonstrated a key lesson in crisis management.
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