The High Performance Podcast Crisis Management with Damian
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Feb 16, 2024 Damian dives into the art of crisis management, inspired by a dramatic IT failure from a renowned case. He analyzes the Johnson & Johnson Tylenol crisis, revealing how swift action and transparent communication are crucial for regaining trust. The discussion highlights the devastating personal impact of crises and the importance of learning from each experience. Key strategies include cooperation, rebuilding trust, and reapplying effective lessons to navigate future challenges. This insightful conversation transforms how we can approach crises in our own lives.
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Mr. Bates vs. The Post Office
- The Post Office wrongly accused sub-postmasters of fraud due to a flawed IT system.
- This resulted in financial ruin, imprisonment, and even suicide for some.
The Tylenol Crisis
- In 1982, seven people died after taking Tylenol laced with cyanide.
- This incident triggered a nationwide panic and raised concerns about product tampering.
Crisis Management Lessons
- Take swift action, communicate transparently, and cooperate with others during crises.
- Redesign products, rebuild trust, and learn from the experience.