In disagreements, we learn about the importance of certain things to the other person and gain insights into their thoughts and feelings. Conflict provides us with an understanding of the other person's heart, leading to stronger and truthful relationships. To ensure disagreements generate insight, it is crucial to first connect by showing genuine interest in the other person and making them the center of the conversation. Major Sherwood Moran's approach to establishing rapport with Japanese prisoners during interrogation serves as a valuable lesson for productive disagreements. By making a human connection and demonstrating a true interest in the other person, we can create conditions for constructive discussions and move towards a resolution.