"Conflicted: How Productive Disagreements Lead to Better Outcomes" by Ian Leslie
Nov 23, 2023
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Ian Leslie, a columnist for the New Statesman, teaches us how conflict can lead to insight, creativity, and connection. Learn about the advantages of productive disagreements, the power of conflict in building rapport and trust, and the lessons from the Wright Brothers on the value of honest arguments and vigorous debate in the workplace.
Conflict in relationships can strengthen emotional connections and provide valuable information about what matters to each person.
Productive disagreements require empathy, listening, and a focus on finding common ground to generate insight rather than heat.
Deep dives
Conflict as an Insight into Relationships
Conflict in relationships, even heated arguments, can actually make relationships stronger. It provides valuable information about what matters to each person and strengthens the emotional connection. Disagreements allow couples to learn about each other's true thoughts and feelings, leading to stronger and more truthful relationships.
Establishing Rapport in Disagreements
To have productive disagreements, it is crucial to establish rapport and connection with the other person. Just like effective interrogators, who first create a human connection with suspects before seeking information, successful disagreements require empathy and listening. By showing genuine interest, finding common ground, and putting the other person at the center of the conversation, disagreements can generate insight rather than just heat.
Creating a Culture of Positive Argument
Productive disagreement is essential to smart decision-making and innovation in the workplace. The Wright brothers exemplified the benefits of passionate and vigorous debate. To foster a culture of positive argument, set a norm of direct disagreement where contradiction is seen as a sign of respect. Focus on active listening, genuinely valuing other perspectives, and trusting that everyone shares a common goal. By embracing conflict as a means to achieve higher objectives, organizations can harness the power of disagreement.
Ian Leslie, a columnist for the New Statesman, is here today to teach us how to transform the heat of conflict, disagreement, and argument into the light of insight, creativity, and connection.
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