How to Negotiate With Black Swans

In the book, we learn about the importance of remaining flexible and adaptable in new situations. Black swans are leverage multipliers, and understanding the three types of leverage - positive, negative, and normative - helps us navigate negotiations. It's crucial to dig into the world views and religions of our counterparts to truly understand them. Always review and double check what you hear, and exploit cultural similarities to build rapport. When faced with irrational behavior, search for underlying constraints or bad information. Lastly, prioritize FaceTime with your counterpart, as it reveals more than days of research.