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The “It” Factor: How to Hack Charisma & Use Body Language to Boost Your Influence, Income, and Impact

The Mel Robbins Podcast

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Warmth vs. Competence

  • Highly competent people prioritize getting things right, often appearing intimidating or aloof.
  • Highly warm people prioritize being liked, often struggling with people-pleasing.
  • In the workplace, an excessive desire to be liked can hinder the respect a warm person needs.
  • Warm people want everyone to feel good and comfortable.
  • Competent people can increase their warmth by sharing emotions, although it is not their primary focus, since emotions are subjective.
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