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Encore - How to have great conversations, with Charles Duhigg and Michael Yeomans, PhD

Speaking of Psychology

NOTE

Conversations Begin Before Speech and End with Understanding

Effective communication extends beyond merely speaking; it involves preparation before speaking and active listening afterward. Engaging in a technique known as 'looping for understanding' can enhance conversations, especially during conflicts. This technique involves asking clarifying questions about what the other person has said, restating their points in your own words, and confirming your understanding with them. This approach not only demonstrates active listening but also helps to disarm potentially tense discussions.

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