Design in the Public Sector with Chelsea Mauldin, Executive Director of the Public Policy Lab
Rosenfeld Review Podcast
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The Role of a Designer: Identifying the Shared Needs of Users in a System
Using a human-centered approach, we engage with government partners to understand all the people involved in a project. This includes the program directors, the public, frontline staff, and operational personnel. We collect stories and immerse ourselves in people's experiences to understand how policies are delivered and what mechanisms are used. By synthesizing different perspectives, we identify shared needs, which becomes the focus of our design.
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