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Did Klarna Really Automate 700 Jobs With AI? — With Sebastian Siemiatkowski

Big Technology Podcast

NOTE

Innovative AI Solutions in Customer Service Dispute Resolution

The company initiated several AI projects, and one successful project involved creating a co-pilot for customer service to resolve disputes efficiently. This AI system collected data from both merchants and consumers, applied a methodical approach to assess the disputes, and provided decision support to customer service agents, reducing a 30-day backlog in dispute resolution.

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