Exploring the Role of Friction in Organizations

Friction in organizations can be seen as obstacles that frustrate people and slow down intended action, but it can also be beneficial. While bad friction can lead to inefficiencies and collective burdens, good friction can prevent the proliferation of unnecessary software and lead to a more streamlined and efficient work environment. A case study showed that introducing good friction led to a significant reduction in the number of apps used by an organization, resulting in decreased confusion and improved efficiency.