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Evolution of Client Management Systems
The speaker reflects on the evolution of client management systems, starting from manual methods like notebooks and training books to the need for a more trackable and digital system. The need arose from the challenge of not being able to access client information easily when not in person. This led to the transition from physical training books in filing cabinets to a digital system where clients could message for guidance and program updates, highlighting the importance of having access to client data even when not physically present.