How to become a "friction-fixer" with Bob Sutton
ReThinking
Insults and Profanity: Expect Some to Come Back at You
Throwing shit always comes back to you. Insulting and saying nasty things about others invites negativity in return. Mindfulness and avoiding hurting others can prevent the negativity from impacting oneself. This concept is known as the 'knowing doing gap', where people often fail to put into practice what they already know.
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