The dangers of stereotyping and labeling

Stereotyping and labeling people based on first impressions can often lead to incorrect assumptions. The book introduces the concept of diminishers and illuminators. Diminishers stereotype and label others, while illuminators are genuinely interested in people and make them feel valued. Stacking, a behavior exhibited by diminishers, involves assuming multiple things about a person based on a single piece of information. In contrast, illuminators are curious about individuals, listen to their stories, and make them feel appreciated.