Transforming Data into Business Solutions with Salesforce AI CEO, Clara Shih
Gradient Dissent: Conversations on AI
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Value in Quick Implementation and Data Expansion in Enterprise Software
Customers like Heathrow airport have experienced quick implementation of service reply recommendations within 10 minutes, which is unusual in enterprise software. After feeling comfortable with prompts and customized fields in Salesforce, customers typically seek to expand their knowledge base sourced from various data. This expansion process involves thoughtful planning to align data with specific use cases before considering model optimization. Customers may then evaluate and improve their pipelines by setting up ground truth evaluation sets or through trial and error methods.
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