The Three Kinds of Empathy and Their Importance in Leadership

2min Snip

00:00

Play full episode

Summary

Transcript

Episode notes

Empathy is crucial in leadership and can be categorized into three distinct types: cognitive empathy, emotional empathy, and empathic concern. Cognitive empathy involves understanding another person's perspective and thought processes, which AI excels at. Emotional empathy allows one to feel another's emotions through interpersonal connections, often enhanced by non-verbal communication like eye contact. The most valuable form for leaders is empathic concern, which combines awareness of others' thoughts and feelings with genuine care for their well-being. When leaders demonstrate empathic concern, it fosters trust and rapport with their team, motivating employees to perform at their best due to the personal connection established. Leaders who inspire and articulate a greater purpose beyond mere job tasks can enhance employee engagement and satisfaction. Overall, integrating these types of empathy strengthens relationships and boosts team performance.

Famed emotional intelligence researcher Daniel Goleman shares tools for more productive and fulfilling work days.

— YOU’LL LEARN —

1) The five-minute technique for mastering your attention

2) The technique Special Forces use to stay cool and calm

3) How to quiet the negative voice inside your head

Subscribe or visit AwesomeAtYourJob.com/ep959 for clickable versions of the links below.

— ABOUT DANIEL —

Psychologist and author of Emotional Intelligence, Daniel Goleman has transformed the way the world educates children, relates to family and friends, leads, and conducts business. A frequent speaker on campuses and to businesses of all kinds and sizes, he has worked with organizations around the globe, examining the way social and emotional competencies impact the bottom-line.

Ranked one of the 10 most influential business thinkers by the Wall Street Journal, Goleman’s articles in the Harvard Business Review are among the most frequently requested reprints. He has won many awards, including the HBR McKinsey Award for best article of the year. Harvard’s Graduate School of Arts and Sciences awarded him its Centennial Medallion. Apart from his writing on emotional intelligence, Goleman has written books on topics including self-deception, creativity, transparency, meditation, social and emotional learning, eco-literacy and the ecological crisis.

His latest book, Optimal, shows why emotional intelligence can help each of us have rewarding and productive days. Daniel Goleman’s online Emotional Intelligence Program found at,danielgolemanemotionalintelligence.com, offers anyone a deep understanding of the competencies of self-awareness, self-management, empathy and social skill.

• Book: "Optimal: How to Sustain Personal and Organizational Excellence Every Day"

• Book: "Altered Traits: Science Reveals How Meditation Changes Your Mind, Brain, and Body"

• Website: DanielGoleman.info

— RESOURCES MENTIONED IN THE SHOW —

• Book: "Learned Optimism: How to Change Your Mind and Your Life" by Martin Seligman

• Book: "Man's Search for Meaning" by Viktor Frankl

• Prayer: Reinhold Niebuhr's “Serenity Prayer”

See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.