Mastering Difficult Conversations with Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School
Andy Stanley Leadership Podcast
The importance of listening for facts and feelings
In communication exercises, it is valuable to assign individuals to listen for facts or feelings in a conversation. This approach allows for a deeper level of understanding and insight, leading to a more complete conversation. Good listeners are adept at transitioning between listening for facts and feelings, enabling them to fully engage with the speaker and provide appropriate support or assistance.
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