Mastering Difficult Conversations with Sheila Heen, Deputy Director of the Harvard Negotiation Project at Harvard Law School
Andy Stanley Leadership Podcast
00:00
The importance of listening for facts and feelings
In communication exercises, it is valuable to assign individuals to listen for facts or feelings in a conversation. This approach allows for a deeper level of understanding and insight, leading to a more complete conversation. Good listeners are adept at transitioning between listening for facts and feelings, enabling them to fully engage with the speaker and provide appropriate support or assistance.
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