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Flexible Communication in Healthcare
Effective communication in healthcare involves being flexible, avoiding rigidity, and allowing the patient to take the lead. Quality communication is crucial for health professionals, and embedding flexible communication ideas from the outset is essential. Mike Stewart-On, an experienced physiotherapist and educator, emphasizes the importance of communication skills in healthcare. He addresses ways to communicate effectively, not just knowing what to say but also how to say it, in order to improve patient interactions and outcomes.