1min snip

All the Hacks with Chris Hutchins cover image

Mastering the Art of Negotiation with Kwame Christian

All the Hacks with Chris Hutchins

NOTE

Understanding Emotional vs. Factual Statements

Understanding the difference between emotional and factual statements is crucial in effective communication/nPeople often fight back on principle, not correctness/nThe framework can help people focus on responding to emotions instead of facts/nEgo can play a role in people's reactions to emotional statements

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