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#703: Sheila Heen — How to Master the Difficult Art of Receiving (and Giving) Feedback

The Tim Ferriss Show

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De-escalation and self-talk techniques for maintaining composure in a conversation

Identify and name the surprise or unexpected feelings, then move to a question such as 'What do you feel like I don't get?' to quickly understand the other person's perspective and de-escalate the situation.

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