**Don’t be a jerk and be a good human **

The Restaurant of Mistaken Orders in Tokyo, Japan, employs people with dementia to raise awareness about the condition. Despite 40% of orders being delivered incorrectly, 99% of customers have a positive experience. The speaker emphasizes the importance of following the 'handbook of humanity' by urging people not to be rude in challenging situations, such as when experiencing delays or receiving incorrect orders.