Taking a moment to pause before sending a message, whether it's an email, text, or WhatsApp, is crucial in the reactive age we live in. Utilize the 'save as draft' option as a balcony button to gain perspective. When faced with conflict or strong emotions, pause to create a gap between stimulus and response. Imagine yourself on a balcony overlooking a negotiation, focusing on what is most important and the bigger picture before reacting.

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