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12: Dan Heath | The Power of Moments and How to Create Them
The Jordan Harbinger Show
Creating Better Experiences: Moments and Milestones
To create a better experience for anyone, including oneself, one should think in terms of moments./nTransition points and milestones are good times to plant these moments throughout an experience./nOrganizations celebrate time-based milestones but often overlook work-based milestones, such as a sales rep's revenue earned milestones.
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