Embracing Uncertainty through a Listening Ritual: Lessons from Mars NASA Teams

Embracing uncertainty is crucial in fostering innovation and success. Mars NASA teams used a listening ritual, encouraging dissent and valuing expressions of not knowing as positives. By pausing mission operations to reflect on a potential disaster caused by faulty commands, they emphasized the importance of questioning and embracing uncertainty. This approach to uncertainty and disagreement has been a key factor in the team's long-lasting success and continual innovation.