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Bill Eddy: How to Deal With High Conflict People

Huberman Lab

NOTE

Focus on Solutions, Not Emotions

Effective communication in conflict resolution involves steering clear of emotional language and labeling. Instead of asking how someone feels about a proposal, pose questions that encourage them to think about potential solutions and practical steps they can take. Acknowledge their emotions without diving into them, as this can prevent losing their engagement. Additionally, avoid using names or tags like 'high conflict person' or suggesting personality disorders, as these labels can be demotivating and counterproductive. Concentrate on constructive dialogue and assistance.

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