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#154 - Scale a Fast and Resilient Company With Lean - Catherine Chabiron & Fabrice Bernhard

Tech Lead Journal

NOTE

Importance of Defining Normal Versus Abnormal Conditions

It is crucial in a complex world to define what is normal versus abnormal in terms of venue for the customer, time spent on tasks, and quality of production. Without this understanding, there is a risk of not recognizing when help is needed, leading to a decline in customer experience and product quality. It is essential to continuously define normal and abnormal conditions at every step and in every team to ensure consistent quality and customer satisfaction.

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