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The Battle for the Last Word
Practice is crucial to effective communication, especially in heated conversations. The battle for the last word often ends in negative exchanges, but it's better to end on a positive note. Even if you've been hurt or taken advantage of, strive for a positive conclusion. This is especially important when aiming to resolve issues and maintain a good relationship. Remember to reiterate your goals throughout the conversation. As a hostage negotiator, this tactic helped in intense situations.