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Revisiting 2023's Best: RV109 MUST LISTEN! Manufacturing Revenue is a Science... | SassyTalk Podcast

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Prioritize Customer Preferences Over Internal Excuses

B2B companies often create excuses to avoid publishing pricing on their websites, focusing more on their internal concerns rather than customer preferences. However, asking ideal customers about their buying process reveals that an overwhelming 93% prefer to know pricing before engaging with sales reps. This highlights a clear demand for transparency that transcends industry and demographic factors. Companies must choose between aligning with customer desires or continuing with self-serving practices, as consumer behavior has fundamentally shifted due to the evolution of the internet.

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