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NEA’s Vanessa Larco says generative AI will change the SaaS pricing model - and that’s a good thing

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Efficiency of Generative AI in SaaS Business Model

Generative AI in SaaS is expected to increase efficiency and productivity in various job roles such as customer support, outbound sales, and marketing. The SaaS business model typically relies on per user per month seats, aiming for a net dollar retention above 120%. However, if a tool like generative AI significantly boosts productivity, customers may not require as many seats over time, potentially impacting the natural expansion of accounts.

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