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The Knowledge Project with Shane Parrish cover image

#57 Sheila Heen: Decoding Difficult Conversations

The Knowledge Project with Shane Parrish

NOTE

The Consequences of Email Miscommunication and Reacting vs. Responding

Email messages can be easily forwarded to anyone and can live forever./nEmail communication can be easily misinterpreted or twisted./nTaking time to wait until the adrenaline has gone down before responding to an upsetting email can help avoid reactive responses./nLegal cases may arise due to emails being taken out of context or not explaining conversations that happened outside of email./nIt is important to think about how to respond to an email rather than reacting immediately.

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